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Frequently Asked Questions

FAQOur Customer Service Department is here to help in any way we can. We offer hundreds of answers to Frequently Asked Questions in our online database to help you with your immediate problem. You can search this online database by category or by keyword.


Question Category Sub-Category
I am experiencing low suction with my BISSELL FeatherWeight. How can I correct this? Vacuums FeatherWeight Series
Where can I find replacement filters for my BISSELL Featherweight or 3-way Vacuum? Vacuums FeatherWeight Series
My machine does not have power. What should I check? Vacuums Healthy Home Vacuum™
My vacuum does not have power at the foot. What should I do? Vacuums Healthy Home Vacuum™
My vacuum is not suctioning properly. What should I check? Vacuums Healthy Home Vacuum™
Where are the filters located and how often do I check them? Vacuums Healthy Home Vacuum™
My Perfect Sweep Turbo sweeper does not have power. What should I do? Sweepers Perfect Sweep Turbo
My sweeper battery is not lasting as long as it use to. What should I check? Sweepers Perfect Sweep Turbo
My Perfect Sweep Turbo has lost suction power. What should I check? Sweepers Perfect Sweep Turbo
What is unique about the BISSELL Flip-It Hard Floor Cleaner versus the other Hard Floor Cleaners on the market? Hard Floor Cleaners Flip-It/ Flip-It Select
My Flip-It Does not spray for wet cleaning. How can I correct this? Hard Floor Cleaners Flip-It/ Flip-It Select
My Flip-It will not pick up. How do I correct this? Hard Floor Cleaners Flip-It/ Flip-It Select
On what types of floors can I use the BISSELL Flip-It Hard Floor Cleaner? Hard Floor Cleaners Flip-It/ Flip-It Select
What are the features I should consider when purchasing a Hard Floor Cleaner? Hard Floor Cleaners Flip-It/ Flip-It Select
What assembly is required for the BISSELL Flip-It Hard Floor Cleaner? Hard Floor Cleaners Flip-It/ Flip-It Select
What cleaning formulas should be used in the Flip-It? Hard Floor Cleaners Flip-It/ Flip-It Select
What is a Hard Floor Cleaner, such as the Flip-It? Hard Floor Cleaners Flip-It/ Flip-It Select
I am having trouble pushing the Flip-It forward, how do I remedy this? Hard Floor Cleaners Flip-It/ Flip-It Select
My Flip-It is leaking. How may I correct this? Hard Floor Cleaners Flip-It/ Flip-It Select
My Vac & Shine is leaking. How do I stop this? Hard Floor Cleaners Flip Ease
How is Lavender Essence used in the BISSELL Steam Mop? Steam Steam Mop
How will I know when to replace the filter for my Steam Mop? Steam Steam Mop
If the BISSELL Steam Mop User’s Guide has a warning stating never to put aromatic products in the Steam Mop, why are you able to put Lavender Essence in the machine? Steam Steam Mop
My Steam Mop is leaking between the filter and the machine. What can I do to correct this? Steam Steam Mop
My Steam Mop is leaking water between the water tank and the filter. How can I correct this? Steam Steam Mop