My machine does not have power. What should I check?
Make sure the power cord is plugged into a
functioning outlet to check for power.
The handle may not be installed
properly, causing a loss in the power connection. Remove the handle completely.
Slide the handle back into place on the lower section of handle and tighten the
With the machine turned off and unplugged, check the pre-motor filter
and the Airetight™ HEPA filter for debris. Reduced air flow from dirty filters
or clogs will put greater stress on the motor, increasing the possibility for
overheating. The pre-motor filter is located underneath the canister of the
vacuum in the pull out tray labeled "filter". This may be hand washed in cold
water with mild detergent. Reinstall this filter when it is completely dry. The
Airetight™ HEPA filter cartridge needs to be replaced and cannot be washed. This
is located on the side of the machine inside the filter grill.
NOTE: Ensure the machine is turned off and is unplugged before checking the
DIRT CUP AREA
Empty the dirt cup. Remove the lower portion of the
cup and clean the screen and check the center tubes for dirt accumulation.
Check the dirt inlet. This is the opening located behind the canister and is
only visible once the canister is taken off the machine.
hose from the machine by twisting the hose collar counterclockwise. Push a
broomstick into the hose to push any obstruction to the end of the hose where it
can be removed.
Check the clear diverter area at the back of the machine. When
the hose wand is removed from the base, the diverter should be in the up
position. If a clog is visible near the diverter, remove the divertor cover by
removing 7 screws and clear the obstruction. NOTE: Be careful not to dislodge
Recline the machine back and roll it over so the
backside is facing up. Remove the bottom 4 screws from the diverter cover to
loosen, and straighten the foot hose. Look through the hose for obstructions.
Push a broomstick through the lower hose to unclog this. (Any obstruction should
exit through the suction path at the brush roller). NOTE: The Healthy Home
Vacuum is equipped with a Thermal Protector feature to prevent the motor from
overheating. If the motor becomes too warm, the thermal Protectors will activate
and the machine will shut off automatically. If the Thermal Protectors activate,
please do the following:
Turn off and unplug the vacuum. Thermal Protectors
will reset automatically in approximately 30 minutes.
- Clear any clogs.
continue to experience no power, please contact BISSELL Consumer Services at
971-4-8818-597, A representative will assist you.